Self Co Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

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Shipping Methods & Delivery Times

We offer Standard Shipping for all orders.
You can expect to receive your Self Co test kit within 4 business days from the time of your order.

Delivery times may vary slightly depending on your location and local postal services.

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Shipping Rates

Shipping fees are calculated at checkout and depend on your destination and order details.

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Shipping Restrictions

We ship only to the countries available in the country selection menu at checkout.
If your country is not listed during checkout, we unfortunately cannot ship to your location at this time.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if tracking is available for your destination).

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Lost or Delayed Shipments

If your package appears delayed, lost, or hasn’t arrived within the expected delivery window, please contact us at hello@self.co. We will assist in locating your shipment or arranging a replacement when applicable.

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Incorrect Address Information

Please ensure all shipping information is accurate at the time of checkout.
Self Co is not responsible for delays or lost shipments resulting from incorrect or incomplete addresses provided by the customer.

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Returns Related to Shipping

If you wish to initiate a return due to shipping-related issues, please follow our Returns Policy. Only unused and unopened test kits are eligible for return.